Here’s what we’ve noticed about how businesses are using GenAI today

Hi everyone,
We’ve been working closely with our Solution Architects recently, and a few GenAI themes keep coming up. We thought we’d bring them here to see how your experiences compare.
Here’s what we’re seeing:

• Most businesses didn’t go all in from day one. They chose one or two use cases where they expected a quick uplift in productivity. Things like document handling or customer support. A focused, smart way to start. Smart move?
• The "build vs buy" discussion keeps coming up - especially around balancing quick wins with out of the box GenAI solutions versus long-term customization needs. What factors drove your decisions here?
• Measuring success has been tricky - while some focus purely on cost savings, others are tracking metrics like customer satisfaction and employee productivity. How are you measuring GenAI's impact?

We’d love to hear how it’s going for you, so others in the community can learn and share too:

• What’s your approach to identifying where generative AI creates value for your organization?
• Did you build your own tools or trial something ready-made first?
• What metrics are you using to measure success?

And if things get technical, we can loop in our Solution Architects to help.