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AWS Experience UK & Ireland

Event

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Unleashing the Power of AI and ML: Transforming Service Lifecycle Management

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Friday 11th October 2024
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10:30 - 18:00 GMT+1
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Niklas Wahlström, Head of Uptime & Parts, Volvo Construction I Deniz Burcu, Global Markets Development Lead, Epiroc I Remco Quint, Manager Part Sales, Hitachi CME | Danilo Zatta, Mangement Advisor and Pricing book author, Partner at Valcon | Stan Okunevic, Solution Engineer, SnapLogic I Taj Abdullahi, Senior Manager of Product Management, Syncron | Brigitte Roy, Strategic Partnerships Development Manager, Cognizant | Marijana Vukman, Senior Director Partner Development Management, Syncron | Thomas Lindahl, Client Executive, Syncron | Shekhar Ayerkar, Digital Thread Lead For Europe, Cognizant | Karim Berrah, Data Analytics, AWS
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In-person
Talk
Level 100

About the event

Join industry leaders AWS, Syncron, Cognizant, and SnapLogic at the prestigious Aston Martin Racing Technology Campus in Silverstone on October 11th for an exclusive event that explores the innovative applications of AI and ML within Syncron’s solutions, powered by AWS. This event is a rare opportunity to witness how four powerhouse partners have come together to demonstrate the future of service lifecycle management. With real-world insights from Epiroc, Volvo Construction and a live demo from Cognizant, you'll gain firsthand knowledge of the transformative impact these technologies are having across industries.

In today’s rapidly evolving business environment, staying ahead requires not just keeping up with technological advancements but actively leveraging them to transform your operations. This event offers you the chance to:

  • Gain Insight from Four Industry Leaders: Learn how AWS, Syncron, Cognizant, and SnapLogic are driving innovation together, providing you with a holistic view of AI and ML's role in service lifecycle management.
  • Experience Real-World Success Stories: Hear from Volvo Construction and Epiroc on their journeys with Syncron, discovering how they are utilizing AI and ML to enhance efficiency, optimize pricing, and elevate customer satisfaction.
  • See Cutting-Edge Technologies in Action: Witness Cognizant’s live demoon how AI is transforming field service operations and SnapLogic’s groundbreaking Gen AI capabilities that accelerate time-to-value.
  • Network with Experts: Connect with industry peers and thought leaders, gaining valuable insights that can help you stay competitive and drive your organization forward.
  • Unlock New Strategies: Explore how integrating AI and ML can streamline processes, boost operational efficiency, and transform your approach to service management.

Don't miss this chance to be at the forefront of technological innovation, where you'll discover practical strategies and cutting-edge solutions that can revolutionize your business.

Speakers

Niklas Wahlström
Head of Uptime & Parts, Volvo Construction
Deniz Burcu
Global Markets Development Lead, Epiroc
Stan Okunevic
Solution Engineer, SnapLogic
Taj Abdullahi
Senior Manager of Product Management, Syncron
Brigitte Roy
Strategic Partnerships Development Manager, Cognizant


Marijana Vukman
Senior Director Partner Development Management, Syncron
Thomas Lindahl
Client Executive, Syncron
Shekhar Ayerkar
Digital Thread Lead For Europe, Cognizant
Karim Berrah
Data Analytics, AWS
Remco Quint
Manager Parts Sales at Hitachi CME
Danilo Zatta
Management Advisor, Pricing book author, Partner at Valcon

Full Agenda

Arrival
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10:30 - 11:00 GMT+1

A complimentary shuttle service from London will be provided, with details to be shared as the event date approaches
Lunch
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11:00 - 11:30 GMT+1

Welcome Opening
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11:30 - 11:45 GMT+1

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Marijana Vukman, Brigitte Roy, Thomas Lindahl

Embracing Modern Data Architecture: Concepts, Pillars, and Best Practices
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11:45 - 12:15 GMT+1

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Karim Berrah, Data Analytics Specialist at AWS

Modern data architecture concepts, why customers are adopting it, what are the modern data architecture pillars, and some reference architectures for optimal performance and cost effectiveness.
Transforming Dealer Success with Data, AI, and Pricing Precision: Volvo CE's Partnership with Syncron
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12:15 - 12:45 GMT+1

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Niklas Wahlström, Head of Uptime and Parts at Volvo Construction

Explore how Volvo Construction Equipment, a leader in the industry, is transforming its dealer Inventory management and pricing strategies with Syncron’s advanced solutions. Join us to discover how Volvo CE leverages data, the dealer network, AI, and precise pricing strategies to maintain its competitive edge and drive innovation in the aftermarket space.
How Epiroc is Redefining Mining with AI and Syncron: Join the Insights
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12:45 - 13:15 GMT+1

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Deniz Burcu, Global Markets Development Lead at Epiroc

Teaser: Discover how Epiroc, a global leader in mining equipment, is planning to transform its strategy with Syncron. With a 15-year partnership and a recent upgrade to Syncron’s Pricing solution let’s explore Epiroc’s innovations in AI with Syncron, including: -ML forecasting for spare parts -AI-driven pricing analytics -Advanced customer and part segmentation
Break
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13:15 - 13:30 GMT+1

Transforming Field Service with Gen AI: Empowering Technicians and Enhancing Customer Satisfaction
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13:30 - 14:00 GMT+1

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Shekhar Ayerkar, Digital Thread Leader for Europe at Cognizant

Explore through a live Demo how Gen AI is transforming field service, empowering technicians to be more effective, save hours, and boost uptime and customer satisfaction. This presentation showcases the latest advancements in AI-driven on-site diagnostics and repairs, reducing turnaround times from days to minutes. See how technicians, equipped with just a smartphone and our AI products, can quickly and accurately identify issues, receive step-by-step repair instructions, access technical manuals, and answer complex queries in real-time. Join us to learn how Cognizant & Syncron are partnering to revolutionize the field service industry
SnapLogic’s Gen AI capabilities
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14:00 - 14:30 GMT+1

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Stan Okunevic, Solution’s Engineer at SnapLogic

Teaser: Discover the power of SnapLogic’s Gen AI capabilities for rapid time-to-value. We’ll start off with SnapGPT – the SnapLogic Co-Pilot – to enhance, auto-document and analyze an integration for enhancements. Following that, we’ll see SnapLogic’s GenAI Builder suite in action by utilising an LLM to identify and sanitise Personally Identifiable Information as part of a data migration. Last but not least, we’ll take a sneak peek into how SnapLogic can utilise Retrieval-Augmented Generation to inspect your own documentation (e.g. Employee Policy document) to build an agent of your own!
From Data to Decisions: Syncron's Path to AI-Driven Excellence
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14:30 - 15:00 GMT+1

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Taj Abdullahi, Senior Manager of Product Management, Syncron

Discover how Syncron is revolutionizing decision-making with a strategic focus on data and AI/ML technologies. This presentation outlines our journey, highlighting key milestones and showcasing innovative AI/ML applications that enhance operational efficiency. Learn about our advanced CSX Data Platform, get an early look at future data products, and explore the newly launched CSX Data Central, designed to empower analysts and data scientists. Join us to delve into our future roadmap and see our commitment to leveraging AI/ML technologies for superior decision-making and exceptional customer satisfaction.
Break
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15:00 - 15:15 GMT+1

How to generate Quick Wins with Spare Parts Pricing Excellence: Hitachi CME’s Partnership with Syncron
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15:15 - 15:45 GMT+1

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Remco Quint , Manager Parts Sales at Hitachi CME and Danilo Zatta, Management Advisor, Pricing book author, Partner at Valcon.

Join this session to learn how to optimize spare parts pricing in order to monetize the value provided through dealers to customers. Supported by the Syncron solution the pricing team of Hitachi was able to increase profitability with concrete actions. Join this session to learn more about concrete parts pricing levers.
Closing Word
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15:45 - 16:00 GMT+1

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Marijana Vukman, Brigitte Roy, Thomas Lindahl

Networking, Catering & Aston Martin Facility Tour
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16:00 - 18:00 GMT+1

In collaboration with

Syncron
Cognizant
SnapLogic