Free Help Scout — Simplify customer emails, chat, and self-service
AWS Connected Community members can get Help Scout free and start delivering fast, high-quality support. Unlike overpriced, complicated tools, Help Scout is built for growing businesses — easy to use and quick to set up, and designed to keep your focus on customers, not software.
- Centralized Inbox: Engage with customers across email, live chat, voice, SMS, social media, and more.
- Self-service tools: Offer 24/7 answers to common questions with tools like Docs and Beacon.
- AI features: Use AI to draft or improve replies, summarize conversations and deliver self-serve answers instantly.
- Real-time reporting and analytics: Access insights that empower data-driven decisions to improve team performance and customer service.
- Over 90 Integrations: Easily integrate with the tools you already use to keep everything running smoothly.